Gateway offline
Run baybo status --live and confirm that your gateway is available before reconnecting the app.
How can we help?
Support for the Baybo Agent iOS app, from pairing your gateway to fixing connection and notification issues.
Contact Baybo support
Email us with your question, device model, iOS or iPadOS version, Baybo version, and steps to reproduce the problem.
booiris02@gmail.comEmail support does not require a GitHub account. Please never include tokens, API keys, private messages, or other sensitive data.
Start here
Quick checks for the most common problems.
Pairing failed
Generate a fresh code with baybo device pair, scan it, and verify the code shown on both devices.
Messages delayed
Check network access on both devices. Network changes and relay availability can affect delivery.
Notifications missing
Open iOS Settings and confirm notifications are enabled for Baybo Agent. Also check Low Power Mode.
Troubleshooting
More detail before you contact support.
The app cannot connect to my gateway
- Confirm the gateway is running with
baybo status --live. - Make sure the phone and gateway have network access or share a reachable local network.
- If pairing expired or was revoked, generate and scan a new pairing code.
- If it still fails, email support with sanitized gateway logs.
Pairing or QR-code setup fails
Generate a fresh code with baybo device pair, keep the terminal open, and scan the new code. Confirm the same verification code on both devices before approving.
Messages or notifications are delayed
Confirm the gateway is online and notifications are enabled for Baybo Agent. Network changes, Low Power Mode, relay availability, and notification settings can affect delivery.
Where is my data stored?
Baybo is self-hosted. Session data is stored by the Baybo gateway you connect to. Review and manage the gateway you pair with before sharing sensitive information.
中文支持
如遇到连接、配对、消息或通知问题，请发送邮件至 booiris02@gmail.com，并附上设备型号、系统版本、Baybo 版本和复现步骤。邮件支持无需 GitHub 账号。请勿发送令牌、API Key、私人消息或其他敏感信息。